REDUCING WAIT TIMES, INCREASING STAFF AND PATIENT SATISFACTION
How Novant Health was able to open a large infusion center with a small waiting room
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Presbyterian Medical Center (PMC), a 576-bed tertiary hospital serving Charlotte, North Carolina, is part of the Novant Health healthcare system. PMC operates an infusion center where staff struggled with scheduling patient treatments, leading to high wait times and added stress for staff. Implementing iQueue for Infusion Centers by LeanTaaS helped PMC staff schedule patients more efficiently, reducing midday bottlenecks and creating a smoother patient flow even during the COVID-19 pandemic. The data iQueue captures is allowing PMC to improve workflows, as well as predict and plan for busy times.
Learn how iQueue for Infusion Centers helped PMC:
- Decrease average infusion wait time by 41.1%
- Decrease average drug wait time by 9.5%
- Increase average daily completed appointments by 2.7%
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