HOW HARTFORD HEALTHCARE REDUCED INFUSION WAIT TIMES

The simple solution infusion centers are adopting to solve common scheduling challenges

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Hartford HealthCare operates 7 hospitals and 13 outpatient infusion centers in Connecticut. Hartford HealthCare faced challenges in level-loading appointments across the day, as well as adding in patients and scheduling coordinated infusion visits with clinics. Within two weeks after implementing iQueue for Infusion Centers by LeanTaaS, Hartford HealthCare saw improvement in level-loading of appointments, as well as greater utilization in the early mornings and late afternoons. In addition, nurses used iQueue’s Nurse Allocation tool to build their own acuity grid and balance their workloads.

Learn how iQueue for Infusion Centers helped Hartford HealthCare:

Decrease average infusion wait time by 57.5%
Decrease average number of scheduling lead days by 14.3%
Increase average daily completed volumes by 6.1%

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